new toolkit: reset your communication 🗣️🗣️🗣️

Y'know, Reader, it's said that former US Federal Reserve chair Alan Greenspan once quipped: "I know you believe you understand what you think I said, but I’m not sure you realize that what you heard is not what I meant.” Truth is, we misunderstand each other all the time. And I'm increasingly convinced that many of our business communication practices—long taught and still enforced— no longer work. You know the ones I mean: the "rules" like KISS (keep it simple, stupid) or BLOT (bottom line...